At 3pin, we believe online gaming should be an enjoyable source of entertainment — not a burden or a source of stress. This page outlines our commitment to responsible gaming and the tools we provide to help every Malaysian member play wisely and in control.
This is the foundation of 3pin's approach to ensuring every Malaysian member can enjoy online entertainment in a healthy and responsible way.
3pin allows you to set daily, weekly, or monthly deposit limits based on your own financial means. Limits take effect immediately once set. If you wish to increase a limit, a 48-hour cooling-off period is automatically applied — giving you time to reconsider. This is not merely an optional feature; it is a genuine protection tool that we take seriously.
You can set a session time limit on 3pin — for example, a maximum of two hours per day. Once the limit is reached, the 3pin system will send you an alert and automatically end your session. This helps you avoid unintentionally extended play sessions, especially when you find yourself caught in the "just one more round" loop that can be hard to break on your own.
If you feel you need a break from the 3pin platform, you can opt for self-exclusion for a set period — from 24 hours up to 6 months — or permanent exclusion if needed. During this time, your account will be inaccessible and you will not receive any marketing communications. Self-exclusion requests are processed by the 3pin support team within 24 hours.
In addition to deposit limits, 3pin also lets you set daily or weekly loss limits. Once your total losses within that period reach the limit you've set, the 3pin system will block any further betting until the current period ends. This ensures you never spend more than you can afford on a bad day.
3pin sends real-time reminders to members who have been in a lengthy play session or are approaching the limits they have set. These notifications are designed to keep you aware of the time and money you've spent — so you can make a conscious decision to continue or stop playing whenever you choose.
The 3pin support team is specially trained to handle responsible gambling enquiries with empathy and expertise. If you or someone you know is showing signs of concerning gambling behaviour, reach out to us via live chat at any time — including midnight and public holidays. We are here to listen and assist in Bahasa Malaysia.
When we talk about responsible gaming at 3pin, we're not talking about simply ticking a legal compliance box or placing a few lines of text in a corner of the page that no one will read. For us at 3pin, responsible gaming is a core value that shapes how we design every platform feature, train every support staff member, and make every business decision.
The 3pin platform has over 500,000 registered members from across Malaysia — from a university student in Petaling Jaya spinning slots after class, to a father from Sibu placing a bet on the weekend EPL match, to a trader from Ipoh enjoying a few rounds of Keno before starting the morning shift. Each of them is a real individual with a real life. And our responsibility towards them does not end with processing their deposits.
Research shows that the vast majority of online casino players play in a healthy and fully controlled manner — it is purely entertainment, much like watching a film or dining out. That said, a small number of individuals may find it difficult to control their gaming habits, and it is for this group that 3pin's support system is specifically designed to help.
We also understand that seeking help about gaming habits can feel embarrassing or difficult for some — especially in Malaysian culture, where many topics are not openly discussed. That is why we ensure that all support channels at 3pin are easily accessible, non-judgmental and completely confidential. You can reach our team at any time via live chat and speak comfortably in Bahasa Malaysia.
All these tools can be activated directly from your account settings or by contacting the 3pin support team via live chat.
Set a daily (e.g. RM 50/day), weekly (RM 200/week) or monthly (RM 500/month) deposit limit. Any deposit exceeding this limit will be automatically declined by the 3pin system. Lowering your limit takes effect immediately. Increasing it is subject to a 48-hour cooling-off period.
Choose your session time limit — 30 minutes, 1 hour, 2 hours, or more, according to your preference. Once the limit is reached, the 3pin system will display a notification and automatically end your session so you know it's time to take a break.
Set the maximum amount you are willing to lose in a day or a week. Once this limit is reached, 3pin will block any further betting until the current period ends — ensuring you never exceed the budget you set for yourself.
Choose to exclude yourself from the 3pin platform for 24 hours, 7 days, 30 days, 3 months, 6 months, or permanently. During the break period, your account will be fully suspended and you will not receive any marketing communications from 3pin.
How to Activate: Log in to your 3pin account and go to Account Settings > Responsible Gambling to activate any of the tools above. You can also contact the 3pin support team via 24/7 live chat and we will help you set the appropriate limits in Bahasa Malaysia.
Most people who develop problematic gaming habits don't realise it in the early stages. Here are the warning signs to watch for in yourself or someone you care about.
How do you tell the difference between a healthy online casino player and someone who may need support?
Remember: Recognising the problem is the single most important first step. If you see yourself or someone you care about in the list on the right, please contact the 3pin support team right away. No concern is too small, and no problem is too big for us to help with.
A practical guide to keeping your experience on 3pin enjoyable and always within your control.
Decide on a monthly entertainment budget you can comfortably afford — just like budgeting for cinema tickets or a dinner out — and stick to it even when you're winning.
Set a start and end time for your gaming session before logging in to 3pin. Use phone reminders to help you stick to it.
Think of winnings as a fun bonus, not a guarantee. When playing stops feeling enjoyable, it's time to step away and do something else.
Losing is part of the game. Once you've hit your loss limit for the day, close the platform and come back tomorrow with a fresh mind.
Don't use slots or Live Casino as an escape from work, relationship or financial problems. Playing in an unstable emotional state can lead to poor betting decisions.
Get up, drink some water, stretch and take at least a 10-minute break every hour while playing. A refreshed mind makes better decisions.
Learn about RTP (Return to Player) and how games such as Keno, slots and roulette work before placing bets — knowledge is your best protection.
Let your partner or family know about your gambling habits. Being open about it helps prevent problems from developing unnoticed by those around you.
Online casino gaming — whether you're spinning slots like Eye of the Storm or Wild West Gold, sitting at a live European Roulette table, or rolling the dice in Sic Bo Live — is a form of entertainment that involves an element of chance. This means wins and losses are both part of the experience, and no strategy or system can guarantee consistent winnings over the long term.
At 3pin, we never promote gambling as a way to generate a steady income or solve financial problems. Instead, we encourage Malaysian players to treat every ringgit deposited via DuitNow or Touch 'n Go eWallet as an entertainment expense — much like buying a movie ticket or enjoying a special dinner out with the family. With this perspective in mind, a win becomes a pleasant surprise and a loss doesn't feel like a disaster.
Something else worth understanding is that slot machines and other casino games are designed with an RTP (Return to Player) rate, which means that over the long run, the house or platform holds a mathematical edge. This is no secret — 3pin transparently displays the RTP for every game on its respective game page. A Keno player at 3pin, for instance, can check the expected return percentage before playing and make an informed decision about how much they wish to wager.
The smartest decision you can make as a 3pin player is to play within your means, enjoy the process and excitement of the game itself without being overly fixated on outcomes, and use the self-control tools we provide to keep your experience consistently positive. 3pin is by your side — not just as a gaming platform, but as a partner that genuinely cares about your wellbeing.
Answer the following questions honestly to help you assess whether your gambling habits are in a healthy place. There are no right or wrong answers — this is purely for your own self-awareness.
Question 1 / 6: Have you ever played using money meant for essential expenses such as rent, bills or food?
3pin takes the protection of minors extremely seriously. Our platform is exclusively for adults aged 18 and above — a non-negotiable requirement that cannot be compromised under any circumstances. This is enforced through a registration process that requires valid, verifiable identity information.
We understand that parents and guardians in Malaysia may be concerned about their children accessing gambling sites without permission, especially in today's digital age where young people are highly internet-savvy. That is why we encourage parents to enable parental control software on shared devices and to have open conversations with their children about the risks of online gambling.
If you suspect that someone under the age of 18 has opened a 3pin account using false information or another adult's identity, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account in question. Protecting young people is a shared responsibility between 3pin, parents, and the Malaysian community as a whole.
Age Verification Required: All 3pin account registrations require information that can be used to verify the applicant's age. 3pin reserves the right to request identity verification documents at any time.
No Marketing to Minors: 3pin never directs marketing content at individuals who are known or suspected to be under 18 years of age.
Immediate Suspension: Any account confirmed to belong to a minor will be suspended immediately and all deposits will be refunded.
Parental Control Recommendations: 3pin recommends the use of parental control software — such as those built into iOS and Android operating systems — to prevent underage access to gaming platforms.
If you or someone you know needs support regarding gambling habits, here is how to reach us at 3pin.
The fastest way to get immediate help. The 3pin support team speaks Bahasa Malaysia and is trained to handle responsible gaming concerns with empathy and full confidentiality.
For more detailed enquiries, or if you need a written record of your communications with the 3pin team, you can reach us by email. All communications are kept strictly confidential.
If you feel you need a break from the 3pin platform, contact our team via live chat and let us know the duration you'd like. Self-exclusion requests are processed within 24 hours.
Important: All responsible gaming communications at 3pin are 100% confidential. Information you share with our support team will never be disclosed to any third party. No judgement — just genuine support from a team specifically trained for this purpose.
Too many online platforms relegate "responsible gaming" to a footnote at the bottom of their website — a box to tick, with no real investment in the systems, training or culture needed to make that phrase meaningful. At 3pin, we take a different approach.
Our deposit limit system, for instance, is deliberately designed to make lowering your limit easy, while slowing down any increase. This isn't because we don't want larger deposits — commercially, more deposits mean more revenue for 3pin. But we choose to put our members' wellbeing above short-term profit, because we believe a healthy, satisfied player community is a far more valuable long-term asset.
The 3pin support team is also specifically trained to identify warning signs within member communications — phrases such as "I need to win it back", "I can't stop" or "I've lost everything" act as triggers for a more proactive support response, rather than simply processing a technical request. This is an aspect of 3pin's operations that most members never see, but it is part of the platform's DNA.
Ultimately, we want every 3pin member — whether an office worker in Cyberjaya playing Keno during their lunch break, or a night market trader from Kelantan placing a small bet on a Malaysia Super League match over the weekend — to close the 3pin app with a smile. That is our definition of success. And that is why Responsible Gambling is not just a page on our website — it is how we run our business every single day.
The most frequently asked questions by Malaysian members about responsible gaming and self-control tools on the 3pin platform.
Read other important documents to gain a fuller understanding of the 3pin platform.
Create a free 3pin account today and enjoy over 1,200 of Malaysia's best games — complete with all the self-control tools we offer, because healthy entertainment starts with smart choices.
18+ only. Gaming is for entertainment, not a source of income. If you need help, contact [email protected]