Welcome to the 3pin Privacy Policy page. Here we clearly and transparently explain how we collect, use, store and protect your personal information as a member of Malaysia's trusted online casino platform. Your trust is our top priority.
Before reading the policy in detail, here is a summary of 3pin's core commitments to protecting every member's privacy.
All information transmitted between your device and 3pin's servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading banking institutions such as Maybank and CIMB. This means no third party can intercept or read your data in transit, whether you're making a deposit via DuitNow, GrabPay, or in the middle of an active slots session.
3pin never sells, rents or trades members' personal information to any third party for commercial purposes. Your data is not a product we deal in. The information you provide when registering a 3pin account — your name, phone number and email address — is used solely for the purposes clearly stated in this Privacy Policy, and nothing beyond that.
3pin members' personal data is stored on servers protected by strict access controls. Only 3pin staff who require access for legitimate operational purposes are permitted to view this information — and all access is logged and continuously monitored. Member passwords are stored in hashed form and cannot be read by anyone, including 3pin staff.
As a 3pin member, you have the right to access, correct or request the deletion of your personal data at any time. You may also opt out of marketing communications without affecting your ability to use the 3pin platform. These rights are respected and can be exercised by contacting our support team.
3pin operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means all our data collection, storage, and usage practices adhere to the applicable data protection laws in Malaysia. We take these legal and ethical responsibilities seriously in every operational decision we make.
3pin only sends marketing communications — including promotional notifications, bonus offers, and new game updates — to members who have consented to receive them. You may opt out of marketing emails or SMS from 3pin at any time via the unsubscribe link included in every communication, or by contacting our support team.
At 3pin, we understand that trust is the foundation of any lasting relationship with our members across Malaysia — from Kuala Lumpur to Kota Kinabalu, from Johor Bahru to George Town. When someone chooses to register on the 3pin platform and deposits funds via DuitNow or Touch 'n Go eWallet to play their favourite slots or catch an EPL match in the live sports section, they are entrusting us not only with their money, but also with their personal information. That trust is not something we take lightly.
This Privacy Policy is written in plain, straightforward language — not in legal jargon that obscures its true meaning. We want you to genuinely understand what happens to your data at 3pin, not simply agree to a document you haven't read. If any section is unclear or you'd like further clarification, the 3pin support team is available via live chat 24 hours a day.
This Privacy Policy applies to all information collected by 3pin through our platform — whether via the website, mobile app or direct communication with our support team. It also applies to all registered 3pin members in Malaysia, regardless of how they access the platform — be it on an Android smartphone, iPhone or laptop at home.
Important Note: By registering or continuing to use the 3pin platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please stop using the 3pin platform and contact us to close your account.
3pin collects several categories of information to enable us to provide a safe, high-quality, and personalised service to every Malaysian member. Below are the types of information we collect:
Registration Information: When you open a 3pin account, we require your full name, a valid Malaysian phone number, an active email address and a password of your choosing. This information is used to create and verify your account, as well as for account-related communications.
Financial Transaction Information: When you make a deposit or withdrawal at 3pin — whether via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX (Maybank2u and CIMB Clicks) — we record transaction details including the amount, date, and payment method. Your bank account number or full payment card details are never stored directly on 3pin's servers.
Gaming Activity Data: We record your gaming history on the 3pin platform, including the types of games played (slots such as Eye of the Storm and Wild West Gold; Keno; live casino; Sports Betting on EPL and Liga Super Malaysia), bet amounts, outcomes and session duration. This data is used for responsible gaming purposes and to personalise your experience.
3pin uses the information collected solely for legitimate, clearly stated purposes. The following are the primary purposes for which member data is used on the 3pin platform:
3pin does not use member data for any purpose not listed above without first obtaining additional consent from the member concerned.
3pin does not sell, rent or disclose members' personal information to external parties for commercial purposes. However, there are a limited number of circumstances under which information may be shared — all of which are in the interest of platform operations or legal compliance:
Technical Service Providers: 3pin works with trusted third-party service providers for technical functions such as payment processing (to facilitate DuitNow and eWallet transactions), server hosting and cybersecurity services. These providers are required to comply with strict privacy standards and are only granted access to the data necessary for their specific tasks.
Legal Requirements: Where Malaysian law or a court order requires 3pin to disclose certain information to the relevant authorities — including the Royal Malaysia Police, Bank Negara Malaysia or other enforcement agencies — we will comply with such requirements.
3pin continually invests in security infrastructure to ensure the personal data of Malaysian members is always protected. The following are the security layers we employ:
Data Encryption: All data transmitted between your device and 3pin's servers is protected by TLS (Transport Layer Security) protocol with 256-bit encryption. Member passwords are stored using a one-way hashing algorithm that cannot be decrypted — meaning even 3pin staff cannot view your actual password.
Access Control: Access to databases containing members' personal information is restricted to 3pin staff with a legitimate operational need only. All access is logged and audited regularly. Multi-factor authentication (MFA) is enforced for all internal access to sensitive systems.
Important to Remember: While 3pin takes all reasonable security measures, no system is 100% immune to all cyber threats. You also play an important role in keeping your account secure — use a strong password, enable two-factor authentication, and never share your login details with anyone.
3pin uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your web browser when you visit the 3pin website. We use several types of cookies:
You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect some functions of the 3pin platform. Please refer to your browser's help documentation for instructions on how to manage cookies.
As a 3pin member based in Malaysia, you have certain rights regarding your personal information under the Personal Data Protection Act 2010 (PDPA). 3pin fully respects these rights:
To exercise any of the rights above, please contact the 3pin team via live chat or send an email to [email protected], clearly stating your request. We will respond within the timeframe prescribed by applicable Malaysian law.
3pin retains members' personal information for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law. Our principle is simple: we keep data only for as long as genuinely necessary — no longer, no shorter.
Once the retention period has lapsed or data is no longer required, 3pin will delete or destroy the information in a secure and irreversible manner.
The 3pin platform is intended solely for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. Should we discover that personal information from someone under 18 has been collected without appropriate verification, we will take immediate steps to delete that information and close the account in question.
If you are a parent or guardian who believes that your underage child has unlawfully registered a 3pin account, please contact our team immediately at [email protected] so that prompt action can be taken. 3pin takes child protection extremely seriously and will cooperate fully to resolve such matters.
3pin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, evolving legal requirements, or platform improvements. When significant amendments are made, we will notify members via an on-platform notification or an email to their registered address.
The "Updated" date at the top of this page will always reflect when the most recent amendment was made. We encourage you to review this page periodically to stay informed about how 3pin protects your personal information. Continued use of the 3pin platform after any amendments take effect will be considered acceptance of the revised policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how 3pin handles your personal information, please do not hesitate to reach us through the following channels:
For privacy rights requests such as data access, correction or deletion, please clearly state the type of request and provide sufficient information for us to verify your identity before processing it. This is a security measure we take to ensure that only you can request changes to your personal data on 3pin.
Effective Date: This Privacy Policy is effective as of 1 January 2026 and supersedes all previous versions. For any enquiries, contact 3pin via 24/7 live chat or email at [email protected]. We are happy to assist in Bahasa Malaysia at any time.
Under Malaysia's Personal Data Protection Act 2010, you are entitled to the following rights, all of which 3pin fully respects.
A brief overview of how your information is collected, stored and used securely on 3pin.
Your name, email & phone number are collected and encrypted immediately upon account creation.
Data is stored on secure servers with 256-bit encryption and strict access controls.
Data is used to process DuitNow and GrabPay transactions and to support 3pin platform functions.
Once the retention period has expired, data is securely deleted and cannot be recovered.
Remember: At every level, your data is protected by multi-layered security protocols that ensure your privacy at 3pin is always maintained.
Many 3pin members have asked our support team a simple yet important question: "Can I trust 3pin with my personal information?" Our answer is always the same — yes, and we don't ask you to take that on blind faith. This Privacy Policy exists to explain precisely what we do with your data so you can make an informed decision.
In today's digital world, privacy is no longer a luxury — it is a fundamental right. Whether it's a player from Shah Alam depositing RM50 via Touch 'n Go eWallet for a few rounds of Keno before bed, or a football fan from Melaka placing a bet on that evening's Liga Super Malaysia match, they deserve to know that their personal information is in responsible hands.
This is why 3pin invests in a security infrastructure that goes far beyond the minimum requirements — not because the law compels us to, but because we believe our members deserve nothing less than the best. Every MYR invested in our security and privacy systems is an investment in our members' trust — and trust is 3pin's most valuable asset.
If at any point you feel that 3pin has fallen short of the privacy standards we have committed to in this document, we want to hear from you. Reach us directly via live chat or email at [email protected]. Every piece of feedback, concern and suggestion is taken seriously and will be followed up by the relevant team in a timely manner. That is 3pin's promise to every Malaysian member who places their trust in us.
The questions Malaysian members ask most frequently about privacy and data security on the 3pin platform.
Read other important documents for a comprehensive understanding of the 3pin Malaysia platform.
Your data is safe with 3pin — protected by 256-bit SSL encryption and a transparent privacy commitment. Create a free account today, claim your RM100 welcome bonus and enjoy over 1,200 of Malaysia's best games!
18+ only. Please play responsibly. Responsible Gaming